Part 1. Accessibility Policy

The goal for this site is to conform to Level AA of Japanese Industrial Standard (JIS) X 8341-3:2016, "Guidelines for older persons and persons with disabilities -- Information and communications equipment, software and services -- Part 3: Web content" (hereinafter "JIS X 8341-3:2016").

1. Scope

Pages within the site (https://www.menu-tokyo.jp/)

2. Exceptions

The following are excluded from the goal's scope because they are difficult to modify.

• (1) Content that cannot be modified because the data needed for modification is unavailable
• (2) Some images and videos created in the past
• (3) Services provided by external parties and associated content
• (4) PDF files

As it is difficult for existing PDF files to satisfy certain aspects of Success Criterion 7.1.1.1, "Non-text Content," we plan to prepare accessible PDFs as much as possible or provide overview information on HTML pages going forward.

3. Target Goal Achievement Date and Conformance Level

Target date: March 31, 2020
Conformance level: Conformance with Level AA

4. Additional Conformance Criteria

Of the Level AAA success criteria, the following are also included in our goal, and we will work to address them to the extent possible.

• 2.1.3: Keyboard (No Exception) (Level AAA)
• 2.3.2: Three Flashes (Level AAA)
• 3.3.6: Error Prevention (All) (Level AAA)

5. Web Accessibility Test Results

We conduct testing based on JIS X 8341-3:2016 and publish the results.
The pages of this site that have been tested conform to Level AA.

• (1) Goal Web Accessibility Conformance Level
• Conformance Level AA
• (2) Pages Tested
• In accordance with the JIS X 8341-3:2016 testing guidelines, 11 web pages were selected from the https://www.menu-tokyo.jp domain administered by the Tokyo Metropolitan Government's Bureau of Industrial and Labor Affairs (hereinafter "TMG") using random and non-random selection methods.
  List of Pages Subject to the Checklist
• (3) Exceptions
• None
• (4) Web Content Technologies Relied Upon
• XHTML 1.0, CSS 2.0, JavaScript
• (5) Success Criteria Checklistt
• Web Accessibility Success Criteria Checklist
• (6) Testing Period
• September 20 to October 5, 2018

Part 2. Privacy Policy

This site collects information from users only to the extent necessary for the smooth operation of the services it provides. With regard to the collection, use, and management of information, we strongly recognize the importance of protecting users' personal information. In compliance with the Act on the Protection of Personal Information and other relevant laws, regulations, guidelines, and related requirements, we will appropriately manage and use personal information in accordance with the following policy and strive to provide a site that users can use with peace of mind.

Scope of This Policy

This policy applies only to this site (https://www.menu-tokyo.jp/) and does not apply to other sites linked from this site. The handling of information on linked sites is the responsibility of the respective organizations administering those sites.

Personal Information Collected and How It Is Collected

When you use this site, the TMG automatically collects the following information.

• IP address, internet domain name, browsing environment, and other related information
• Cookies

Purpose of Use

The TMG uses the personal information it collects to administer, maintain, and improve this site and to enhance its usability.
Statistically processed information concerning access to this site, browsing environments, and other related information may be made public.

Collection of Personal Information

As a general rule, when personal information is collected through this site, it is provided voluntarily by the individual concerned. When collecting personal information, the purpose of collection will be clearly stated, and only information necessary to achieve that purpose will be collected.

Provision of Personal Information to Third Parties

The TMG uses the personal information it collects only within the scope of the purposes for which it was collected. Personal information may also be provided to third parties with the user's consent or where permitted by law.

Outsourcing

The TMG may outsource the handling of users' personal information to third parties to achieve the purposes of use. In such cases, the TMG will select appropriate contractors, enter into contracts concerning the protection of personal information, and exercise necessary and appropriate supervision over those contractors.

Joint Use of Personal Information

The TMG jointly uses users' personal information as follows:

Items of personal information jointly used : Usage history of this site

Party jointly using the information : Tokyo Convention & Visitors Bureau

Purposes of use by the parties jointly using the information : Provision of services, marketing analysis, etc.

Party responsible for management : Bureau of Industrial and Labor Affairs, Tokyo Metropolitan Government

Management of Personal Information

The TMG strictly manages the personal information it collects and takes appropriate measures to prevent leakage, unauthorized use, alteration, and other risks. Similar appropriate measures are also taken by contractors.

Security Control Measures

The TMG takes the following measures to prevent the leakage, loss, or damage of personal information that it has acquired or intends to acquire, and to otherwise ensure the appropriate management of personal data.

(Establishment of a Basic Policy)

• A privacy policy for personal information has been established to ensure the appropriate handling of personal information and to provide information on the contact point for questions and complaints.

(Establishment of Rules for the Handling of Personal Data)

• Establishment of procedures for handling personal information at each stage, including acquisition, use, storage, provision, deletion, and disposal, with specification of handling methods, responsible persons and personnel in charge, their duties, and other relevant matters

(Organizational Security Control Measures)

• Appointment of personnel responsible for the handling of personal data
• Clear specification of the employees who handle personal data and the scope of the personal data handled by each employee
• Establishment of a reporting and communication system under which the personal information protection manager is notified if any actual or suspected violation of laws or internal rules is identified
• Implementation of regular self-inspections regarding the handling of personal information, as well as audits by other departments or external parties

(Personnel Security Control Measures)

• Implementation of regular training for employees on matters requiring attention in the handling of personal information
• Inclusion in work rules of provisions concerning confidentiality of personal information

(Physical Security Control Measures)

• Control of employees' physical access to areas where personal information is handled, restrictions on devices and other items brought into such areas, and measures to prevent unauthorized persons from viewing personal information
• Implementation of measures to prevent the theft or loss of devices, electronic media, documents, and other items used to handle personal information
• Implementation of measures to ensure that personal information cannot be readily identified when carrying devices, electronic media, or other items used to handle personal information, including within the workplace

(Technical Security Control Measures)

• Implementation of access controls to limit both the personnel authorized to handle personal information and the scope of that personal information
• Introduction of mechanisms to protect information systems that handle personal information from unauthorized external access and malicious software

(Understanding of the External Environment)

• Implementation of security control measures that take into account the personal information protection systems in China, where personal information is stored

Disclosure, Correction, Suspension of Use, and Other Requests Concerning Personal Information

If an individual or their authorized representative requests disclosure of retained personal data or records of provision to third parties; correction, addition, or deletion; suspension of use or erasure; or suspension of provision to third parties, the TMG will respond in accordance with laws and regulations. Please inquire with the contact point below for information on the documents to be submitted and procedures for making such requests on disclosure and other matters, the methods used to verify the identity of the individual concerned (or their representative), and any applicable fees.

Contact

For inquiries concerning the handling of personal information or requests for disclosure and related matters, please contact:
Tokyo Convention & Visitors Bureau
E-mail: eat@tcvb.or.jp

Part 3. Copyright and Intellectual Property Rights

All rights (copyrights, ownership rights, intellectual property rights, portrait rights, publicity rights, etc.) pertaining to the content (text, images, software and other data, etc.) that makes up this site, except for content provided by users, belong to the TMG. Users may not reproduce, duplicate, reprint, transmit, accumulate, sell, publish, or otherwise use the content, regardless of method or form, without the permission of the TMG.

Part 4. Links

As a general rule, links to this site are permitted regardless of whether they are for commercial or non-commercial purposes, but we ask that links be directed to the homepage of this site.
If you post a link to this site, please send the content and the URL of the site, the purpose of inserting the link, your name, and your contact information.

Applications to link to this site should be sent to: Tokyo Convention & Visitors Bureau
E-mail: eat@tcvb.or.jp

However, please refrain from linking to this site if it falls under or may fall under any of the following:

• If your site contains content that defames or disparages the TMG, other companies, individuals, or organizations, or that is intended to damage their reputation.
• Acts that infringe, or may infringe, the copyrights, trademark rights or other intellectual property rights, property rights, privacy rights, portrait rights, or other rights of the TMG, other companies, individuals, or organizations.
• Links that cause this site to be displayed within a frame or otherwise make it unclear that the content belongs to the TMG, thereby creating the possibility of misleading third parties.
• Acts that, in addition to the above, involve conduct that violates laws, ordinances, regulations, public order or morals, or that may interfere with the administration of this site.
• Links created using logos, marks, or other materials owned by the TMG without permission.
• Links presented in a manner that may cause users to misunderstand the source of the information.

Please note that the URL of this site may be changed without prior notice. The TMG assumes no responsibility for any compensation, complaints, or other issues arising in connection with links.
Please also note that as a general rule, we do not accept requests to post links to other sites on this site.

Part 5. Technology

1. Recommended Browsers

We recommend the browsers listed below to ensure safe and comfortable usage of this site

• (1) Microsoft Internet Explorer 11
• (2) Google Chrome
• (3) Mozilla Firefox
• (4) Safari

2. Applied Technology

(1) Plug-ins

Adobe Reader (Acrobat Reader 7.0 or later) is required to view and print PDF files.

(2) Cookies

This site uses cookies to improve convenience and understand how the site is used. For more information about cookies and how to disable them, please see the Cookie Policy.

(3) JavaScript

This site uses JavaScript for certain content to provide a more comfortable browsing experience. Please note that such content may not be displayed or operated properly if JavaScript is not turned on (enabled) in your browser settings.

(4) SSL

This site uses SSL encrypted transmission in some services to enhance the security level. Your web browser must support 128 bit SSL in order to use these services. When you use a web browser that supports these security features, personal information you enter, such as your name, address, and telephone number, is automatically encrypted when transmitted and received. Even if the sent data is intercepted by a third party, there is no danger of the data being stolen. Please also note that certain pages may be unavailable depending on your firewall or other settings.

(5) PDF

Adobe Reader from Adobe Systems is required to view files in PDF format. If Adobe Reader is not installed or the content of the site is not displayed correctly, please download and install the latest version before viewing the files.

3. Information System Security

This site protects its information assets from threats in order to continue its operations based on the trust of users and fulfill its social responsibilities as a public administrative body.

(1) To maintain the security and accuracy of information assets, we endeavor to prevent unauthorized access, destruction, alteration, loss, leakage, and other risks, and implement appropriate security measures.

(2) In handling information assets, we comply with the TMG's basic policy on information security, as well as applicable laws, regulations, and other standards.

(3) When the processing of information assets is outsourced to external parties, it is carried out under the appropriate supervision of the TMG.

(4) We establish mechanisms for continuous improvement and work to maintain and enhance information security.

Part 6. Legal Matters

1. Disclaimer

No guarantee is made as to the completeness or accuracy of the information provided on this site. The information published on this site may be changed without prior notice. The TMG assumes no responsibility for any direct or indirect loss or damage arising from the use of information or content on this site.

2. Prohibited Acts

Users must not engage in any of the following activities when using this site:

• Sending or registering false, inaccurate, or incomplete registration details or other information with the TMG
• Infringing, or potentially infringing the rights of other users, third parties, or the TMG
• Engaging in conduct contrary to public order or morals
• Altering information available through this site
• Transmitting or posting harmful computer programs, etc.
• Interfering, or potentially interfering with the operation of this site
• Engaging in conduct that violates laws or regulations, or that may violate laws or regulations, including the dissemination of false rumors
• Engaging in any other conduct deemed inappropriate by the TMG

If a user violates any of the above provisions, or otherwise engages in conduct that the administrator deems inappropriate for the operation of this site, the TMG may take such measures as it considers necessary against that user, including suspending use of the site, revoking membership, claiming damages, or taking legal action.
If the TMG or a third party suffers damage as a result of a user's violation, that user must compensate for the damage at their own responsibility and expense.

3. Governing Law and Jurisdiction

Unless otherwise provided, the use of this site and the interpretation and application of these provisions shall be governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over all disputes relating to the use of this site.

Established: July 30, 2025
Revised: September 30, 2026